All items in our store are categorized as liquidated products from retail stores. We have no control of the state of the item coming through. The items we receive can be labeled as New, Returned or has some cosmetic damage. Our website will label the item however it comes and will  have the most current picture of the item. It is your responsibility to make sure before purchase this is the item you want.WE DO NOT ACCEPT RETURNS/REFUNDS/EXCHANGE!!You're able to ask more about the item in question before purchase and we will be happy to give more details about said item.